Organizes customer data in a centralized location. Contact details, demographics, transactions, customer service interactions, and other customer data are easily saved and retrieved.
Consolidates streams of data in meaningful ways that help you to spot patterns, trends, behaviours, and other market insights. Many CRM solutions can also generate real-time data that makes reporting more timely and accurate.
CRM generate Lead management and track all the leads generate by clients via solving their query and support them in giving a proper service.
Tracks opened or clicked emails and usually works with popular email clients and mailers like Gmail, Outlook, and Mail Chimp. Email tracking can be a part of campaign management or sold separately.
CRM tracks the online presence of audience and like-dislikes of the clients, comments, request, feedbacks etc.